How we do it
During the initial phone call, we’ll get your name(s), address, phone numbers, e-mail address, and a description of your project. We will ask how you found out about us. We track this information so we know where to spend our marketing dollars. We will make arrangements to meet you at the project site when it is most convenient for you.
We come to your home and listen. We listen to you. We ask a lot of questions and we listen some more. You tell us about your project, your ideas, your plans, how you live in and use the spaces in your home. How you’d like those spaces changed or updated or rearranged or enlarged. We take that information and help you explore alternative ideas and solutions. Perhaps something you never thought of or have never been exposed to, will be a perfect solution to your particular situation. If we both decide to proceed, we take notes, dimensions, and photos of existing conditions. For small repairs, like making an old door work like new again, or simple replacements, like installing a new door, we present the client with a work order describing the work to be done and the price for the work. If the work order is accepted we schedule the work. Larger projects move on to design and proposal.
Small, simple projects, like updating the hall bathroom, usually do not require a lot of design time or formal drawings. These projects move directly to a proposal. More complex projects sometimes benefit from formal design development. We will prepare multiple floor plans in order to refine ideas discussed during the initial appointment and bring these back to you for further discussion. Because we invest considerable time and effort in these development dsigns, we charge a modest fee for this work. If we proceed to construction this fee is rebated to the client. Once we have a final design, we prepare a formal proposal. The proposal is a detailed description describing the project, what materials will be used, a table of any allowances included in the price, how long the project will take, and a price for the project. If you agree with the proposal and sign it, it becomes the agreement and we schedule the project.
At Dender Construction, we firmly believes the chemistry between us and our clients is as important as the design challenge and that's why we enjoy developing lasting friendships while helping you explore several different options and having fun with the whole project. We "get into your head" so we can design YOUR project. We are very good at combining desires and design concepts with the hard realities of construction and limited budgets and we excels at guiding clients through the design process. Knowing how to build it helps during the design. The construction process begins before a hammer hits the first nail. During the design phase, we work closely with our handpicked, professional subcontractors, obtaining their expertise and experience. This crucial step is invaluable to delivering a successful project while controlling costs at the same time.
"We understand that we are working in YOUR HOME, NOT that you are living in our construction site!" This trademarked advertising hook is much more than a catchy slogan. It embodies our company's whole attitude and approach to remodeling. It is our creed. We know living without a kitchen or a bathroom is extremely disruptive to our clients' daily lives. Coming home to a messy yard full of debris, trash, construction materials strewn all over, or dust covering Mom's china hutch is simply unacceptable. We go to extraordinary lengths to protect your home and keep it clean, inside and out. We install floor protection appropriate for each type of flooring. We erect sealed and gasketed dust barriers to isolate the work areas. These barriers have zippered doors in them so clients can easily move through their homes. We run dust extraction pumps while we work to keep the dusty areas under negative pressure. This moves airborne dust outside, preventing it from settling on your linens or furniture. We clean the work site every day. We keep it clear of debris during work hours because a clean site is a safer site for us and others. The site is cleaned up and organized at the end of each day. We even vacuum every day.